Terms & Conditions

Arrival time: from 4pm
Departure time: Noon at the latest

ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE (GTSC)
The present General Terms and Conditions of Sale (GTCS) apply to the reservation made by the Customer. These terms and conditions are available to customers on our website. Any reservation therefore implies the Customer's full and unreserved acceptance of these conditions.

ARTICLE 2: RESERVATION ORGANIZATION
For all customers, reserved rooms are available from 4pm on the day of arrival. They must be vacated by 12 p.m. on the day of departure at the latest; failure to do so may result in the invoicing of an additional night at the posted public rate.
1/ Reservations can be made via the website, by post, e-mail or telephone. Except at the last minute, this method of booking is subject to confirmation by the accommodation. If the booking is made on our partners' websites, or directly with one of our partners, no confirmation of the accommodation is sent to the customer.
2/ For the reservation to be definitive, whether last-minute or not, the customer must pay a deposit, i.e. 30% of the total cost of the stay (excluding tourist tax and catering), BEFORE arriving at the accommodation, except for reservations made via our partners. - If the reservation is made via the accommodation's website, the owner will contact the customer by e-mail or telephone to arrange payment of the deposit. - If the reservation is made via the website of one of our partners, the rental company collects the bank details provided by the customer on the website. In this case, the rental company undertakes to use these details only in the event of cancellation, as specified in Article 3 of these GCS. - If the booking is made directly with one of our partners, the latter will send the accommodation a written confirmation of the booking with the Customer's details, without any deposit or transmission of credit card details.
3/ In all cases, the organization of the reservation (present Article), the terms of payment (Article 6), as well as the conditions of cancellation of the reservation (Article 3) are defined in the contract signed by the Customer and the Hirer, and if this is not the case, the conditions are then the same as those applied to individuals and quoted in the present GCS.

ARTICLE 3: CANCELLATION
As invoicing is based on the services ordered for the entire stay, customers are asked to pay careful attention to the cancellation conditions defined below.
1/ The following are considered as cancellations: - Change of booking dates, - Failure to pay the contractual deposit, - Oral or written warning of the Customer's non-attendance for personal reasons, - Non-attendance without warning, - Failure to comply with the rules of the accommodation.
2/ Cancellations of all or part of the initial reservation must be accepted in writing by the accommodation, which may, however, refuse the request to modify the services without giving any reason. In the absence of written acceptance by the establishment, the reservation is maintained under the initial terms and the accommodation cannot be held liable for payment of any indemnity whatsoever.
3/ Any stay booked or started at the accommodation is due in full in accordance with the reservation made by the Customer. No reduction or discount will be made in the event of non-arrival or early departure, at the Customer's initiative, whatever the reason (except for exclusions below, article 5).
4/ Cancellation deadlines: If the cancellation is made more than 10 days before the start of the holiday, the entire deposit will be returned to the customer. From 10 days to the start of the holiday, the deposit is retained by the rental company and definitively forfeited to the customer.
5/ Exclusions to the application of cancellation conditions: - Death of a family member: a death certificate and proof of family relationship must be provided; - Hospitalization of the customer or a family member: a hospital admission certificate specifying the reason for admission must be provided; - Major damage to the customer's main residence (fire, destruction, burglary): proof must also be provided.

ARTICLE 4: RELOCATION
In the event of the establishment's unavailability, in the event of force majeure, a technical problem in the accommodation or for any other reason, the establishment reserves the right to arrange for Customers to be accommodated in full or in part in accommodation of an equivalent category or, failing this, to refund the full price of the stay. Accommodation will not be liable to pay any additional compensation.

ARTICLE 5: PRICES
Rates are quoted in Euros. The applicable rates are those in force on the day the reservation is made. Tourist tax is added to the rates. They may be modified in the event of legislative and/or regulatory changes likely to lead to price variations, such as modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in force on the date of invoicing. In any case, if the reservation (number of rooms and/or meals) turns out to be at least 10% lower than the initial reservation, the Customer may be charged new rates for the reduced services.

ARTICLE 6: PAYMENT TERMS
1/ Deposit: for both individuals and groups, this must be paid either by telephone by credit card, by post by cheque, or by transfer directly to the accommodation's bank account. In the case of bookings on our partners' websites, where payment cannot be made online, the credit card details are collected by the rental company, which undertakes to use them only in the event of cancellation, as specified in article 3: Cancellation.
2/ Balance of the price: this must be paid no later than the day of arrival, together with the tourist tax. Cash and credit cards are accepted.
3/ Default of payment : In the event of non-payment by the contractual due date (at the latest on entry into the premises), late payment penalties will be due from the day after the invoice due date at the rate of 15% per annum, applied to the total amount of the invoice including VAT. In addition, a fixed indemnity of €40 excluding VAT per debt will be payable from the day after the invoice due date, plus an additional indemnity to cover all costs incurred in the event of contentious recovery. Please note that any payment made more than 60 days after the invoice date is legally considered as an abusive practice and is punishable by law. In addition, any failure to pay by the contractual due date will render due and payable immediately all outstanding debts owed by the Customer in respect of invoices issued by the accommodation, and will entail a change in the terms of payment in the future, i.e. the Customer will have to prepay any new reservation request until all debts owed to the accommodation have been paid in full.
The lessor may also refuse access to the accommodation in the event of non-payment of the balance on arrival.

ARTICLE 7: TRANSPORT
It should be noted that the accommodation does not provide any transport-related services. It can therefore in no way be held responsible for problems related to customer transport (delays, cancellations, etc.).

ARTICLE 8: BREACHES AND DAMAGE BY THE CUSTOMER
The Customer accepts and undertakes to use the rooms, bathrooms and reception areas in good manners. Any behavior contrary to good morals and public order will lead the lessor to ask the Customer to leave the establishment sine die without any compensation and/or without any reimbursement if payment has already been made.
1/ Accommodation deposit :
A security deposit of €250 for rooms and €400 for suites is required on arrival to cover any damage to the rented property or any objects guaranteeing it, and/or to cover any lack of maintenance of the premises handed over at the end of the rental period. This deposit is not cashed immediately. A credit card imprint will be taken. Deposits are refunded after deduction of any damage, shortcomings or cleaning costs incurred. On the day of arrival, it is the customer's responsibility to carry out an inventory of fixtures based on the document provided by the rental company, and to report any anomalies to the reception desk immediately upon taking possession of the accommodation. On the day of departure, a contradictory inventory of fixtures is carried out, and the deposits are returned immediately if no deterioration or lack of equipment or cleaning is noted.
2/ Additional person: The Customer agrees not to bring additional persons without the express permission of the lessor, and not to sublet the accommodation. Should this be the case, the owner reserves the right to refuse to rent the room and to retain the deposit.
3/ Access to the swimming pool: The customer undertakes to comply with the rules and regulations governing the use of the above-mentioned services; in addition, use by minors is under the full responsibility of their parents or legal guardians.

ARTICLE 9: INSURANCE - DETERIORATION - BREAKAGE - THEFT
The customer certifies that he/she has taken out civil liability insurance to cover any damage caused in the establishment during his/her stay. The Customer is responsible for the safekeeping of all goods and equipment brought in by him/herself. In particular, he/she is invited to take out specific insurance to cover the presence of large items of equipment or valuable goods, insofar as the establishment cannot be held liable in the event of damage to or theft of said goods. The customer is responsible for all damage caused by himself/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held responsible for damage of any kind whatsoever, in particular fire or theft, which may affect objects or equipment left by the Customer during the stay. Similarly, any parcel, package, etc. delivered to the accommodation before and during the stay may be received by the accommodation, but under no circumstances may the latter be held responsible for any incident, deterioration, incorrect number of parcels, damaged parcel, or delivery problem. In the event of a problem, the customer undertakes to contact the supplier or carrier directly. The customer and his insurers waive all recourse against the accommodation, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, any values whatsoever, goods, as well as the deprivation or disturbance of enjoyment of the premises.

ARTICLE 10: ANIMALS
Animals are not allowed in the accommodation unless expressly authorized by the owner. Any customer accompanied by an animal will be refused access to the accommodation and will be subject to the cancellation conditions set out in article 3.

ARTICLE 11: SMOKING
Smoking is strictly prohibited in the accommodation, except on terraces or outside courtyards, in accordance with the law of January 2, 2008.

ARTICLE 12: LIABILITY
The accommodation cannot be held responsible in the event of any change in the structure: transfer of establishment, closure of establishment, etc. The photos presented on the website are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the accommodation presented give as accurate an idea as possible of the accommodation services offered, variations may occur, in particular, and without this being exhaustive, due to changes in furniture or possible renovations. The customer is not entitled to make any claims in this respect. L'hébergement shall not be held liable for any indirect damage arising from the present contract, including but not limited to operating loss, third-party damage, damage caused by the Customer, or damage caused by its partners.

ARTICLE 13: FORCE MAJEURE
The obligations contained herein will not be applicable or will be suspended if their execution has become impossible due to a case of force majeure such as, in particular: act of public authority (prohibition of opening to the public), hostilities, war, natural disaster, fire, flood, strikes without notice... The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure must immediately notify the other party of the beginning and end of this event, failing which it cannot be relieved of its responsibility.

ARTICLE 14: MODIFICATION
These GTC may be modified at any time. In this case, L'hébergement will inform the customer of the changes before the start of the service. The new version of the GCS will then apply to the relationship between the parties.

ARTICLE 15: PARTIAL NULLITY
The nullity of one or more articles of the present GTC shall not entail the nullity of the GTC as a whole. All other provisions hereof shall remain in full force and effect.

ARTICLE 16: CLAIMS AND DISPUTES
In the event of a dispute, claim or disagreement concerning part of the invoice, the Customer undertakes to pay the undisputed part without delay and to inform the establishment concerned in writing of the reason for and amount of the dispute, within 7 days of the date on which the accommodation ends. Once this period has elapsed, the service and invoicing will be cancelled.
considered as accepted and may not give rise to any subsequent claim on the part of the Customer. In the event of dispute, and in the absence of amicable agreement, the competent courts will be those of the location of the registered office of the company operating the establishment.

ARTICLE 17: APPLICABLE LAW
The applicable law is French law.

ARTICLE 18: ADDRESS FOR SERVICE
All written communications between the parties (letters, notifications, e-mails, etc.) must be sent for the accommodation to its postal or electronic address, and for the Customer to the postal or electronic address indicated in the reservation.